Leeds Community Homes: Promoting community led housing
This report brings together evidence of the benefits and positive outcomes achieved by community led housing projects in Leeds and elsewhere in the UK.
Checklist for hubs - customer service and operations
This checklist covers the key initial steps a developing enabling hub should take to respond to enquiries from community led housing groups and members of the press.
It covers:
- Buying a domain
- Building a website
- Getting a hub email address
- Setting up an automatic reply on your email
- Getting a phone line
- Getting a Customer Relationship Manager (CRM)
- Brushing up on General Data Protection Regulation (GDPR)
Along with the steps, there is also guidance on costs, software choices, and general tips on customer service.
