Checklist for hubs - customer service and operations
This checklist covers the key initial steps a developing enabling hub should take to respond to enquiries from community led housing groups and members of the press.
- Buying a domain
- Building a website
- Getting a hub email address
- Setting up an automatic reply on your email
- Getting a phone line
- Getting a Customer Relationship Manager (CRM)
- Brushing up on General Data Protection Regulation (GDPR)
Along with the steps, there is also guidance on costs, software choices, and general tips on customer service.