Checklist for hubs - customer service and operations

Publication date: 03 September 2019

Organisation: Community Led Homes

This checklist covers the key initial steps a developing enabling hub should take to respond to enquiries from community led housing groups and members of the press.

It covers:

  • Buying a domain
  • Building a website
  • Getting a hub email address
  • Setting up an automatic reply on your email
  • Getting a phone line
  • Getting a Customer Relationship Manager (CRM)
  • Brushing up on General Data Protection Regulation (GDPR)

Along with the steps, there is also guidance on costs, software choices, and general tips on customer service.

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