Privacy Information Notice

Privacy Policy

Community Led Homes is committed to protecting your personal data.

This privacy policy intends to clearly lay-out:

  • When and why we collect your data

  • Who we share data with

  • How we store and protect data (and how long for)

  • Cookies

  • Your rights

We hope this policy is easy to understand but if you have any questions or concerns please get in touch with us at

When and why we collect your data

Community Led Homes' aim is to make community led housing a mainstream housing option. We provide you with advice, support and resources to help your project get going. Retaining information about your project, its makeup and history, will help us do this.

Your project data will also help us to paint a picture of what the community led housing movement looks like and how it is developing. We want to let people know that more and more people are turning to community led housing and that it is a credible and growing movement. Having the facts and evidence will make it easier for us to campaign for more financial and policy support for the movement.

Below is a comprehensive record of when we collect your data, what we collect and why. We must have a lawful basis for processing your personal data. In most instances this will be to process personal data where we have your consent, where we are pursuing our legitimate interests (or those of a third party), where we are fulfilling a contractual obligation owed to you, or where we have a legal obligation to do so.





When you sign up for our newsletter

  • Your email address

  • So we can send you the newsletters you have requested

When you request access to restricted resources

  • The name of your community led housing group

  • Your affiliation to a membership network or your Accredited Advisor status

  • So we can check your entitlement to restricted resources

When you fill out your Profile

  • Your name

  • Your phone number

  • Your email address

  • So we can effectively manage your Community Led Homes online account by contacting you when relevant

When you fill out your community led housing group details

  • The name of your group

  • The location of your group

  • Key dates in your group’s history

  • Your group’s registered provider, legal incorporation or charitable status

  • Helps us advise you with relevant information

  • Helps us paint an accurate picture of the community led housing sector for research, campaigning and lobbying purposes

When you fill out your community led housing project information

  • Your project’s name

  • Your project’s location

  • Key dates in your project’s history and progress

  • A breakdown of your project’s funding

  • Details of your project’s tenure mix

  • Details of your project’s aims, community led housing approach, and relevant partnerships

  • Helps us advise you with relevant information

  • Helps us paint an accurate picture of the community led housing sector for research, campaigning and lobbying purposes

When you use our online enquiry form or when you contact us by phone, email or post

  • Your name

  • Your email address, phone number or mailing address as appropriate

  • A record of your enquiry

  • We use this data to respond to your enquiry and personalise our message

  • We keep a record of enquiries to understand the history of our communication with you for any future enquiries you make

When you submit your assessment questions for the Training and Accreditation Programme

  • Your name

  • Your assessment answers

  • This enables us to assess your abilities and authorise your Accredited Advisor status


Who we share data with

The consortium

Community Led Homes is a partnership project between the Confederation of Co-operative Housing, Locality, the National Community Land Trust Network and UK Cohousing. Data held by Community Led Homes can be shared with these lead partner organisations. There may be occasions where you are taken to one of the partner’s websites to complete an action (a grant application, for example). You will be made aware if this happens and alerted to that organisation’s individual privacy notice. Privacy notices for each of the four partners can be found here:

Enabling hubs

Along with the data we collect from you personally, we also rely on enabling hubs to provide us with additional data.

Enabling hubs are local organisations that support community led housing projects. As they work directly with projects, they are in the ideal position to learn about the community led housing sector in their area and pass it along to us to build a comprehensive view of the sector nationally.

We plan to have data sharing contracts with all our enabling hubs to ensure they treat personal data ethically and in full compliance with the General Data Protection Regulation 2018. They will only ever share with us, or be able to access, Community Led Homes data where it directly relates to the county they support.

Other organisations

We may share anonymised data with third-parties, such as funders, researchers or government bodies. This furthers research into the sector and helps secure a supportive funding and policy environment for community led housing.

How we store and protect data (and how long for)

All staff with access to your data are trained to identify security risks and comply with the General Data Protection Regulation 2018.

Community Led Homes servers are secure and based in the EU. We do not therefore transfer any personal data outside the EU.

How long do we keep it for?

We will only retain personal data for as long as necessary to fulfil the purposes we collected it for. Details of retention periods for different aspects of personal data are available on request. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of the personal data, the purposes for which we process the personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites. ‘Serves’ means places on your computer’s hard drive.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Please be aware that restricting cookies may impact on the functionality of the Community Led Homes website and could mean that key features do not work properly. We strongly recommend allowing cookies from this website so that we can provide you with a full service.

We use the cookies on this website to help you navigate our website efficiently, perform certain functions and to collect site statistics. These cookies do not store any personal information that would, on its own, allow us to identify individual users of this service without your permission.

We do not pass the information we collect to external companies. We do however utilise a third party, Google, to track the usage and volume of users on our site. The information they collect is not in any way associated with the details we hold about you online.   This website contains links to other websites. This privacy policy only applies to our site. You should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

Your rights

Under the General Data Protection Regulation 2018, you have the following rights:

  •    Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

  •    Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  •    Request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

  •    Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

  •    Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you wants us to establish its accuracy or the reason for processing it.

  •    Request the transfer of your personal information to another party.


To make any of the above requests, all you need to do is contact us using any of the methods below:



020 3096 7795


Community Led Homes

c/o National CLT Network

7-14 Great Dover Street




You also have the right to submit a complaint to the data protection regulator which in the UK is the Information Commissioner’s Office. They can be contacted via their website here.